Step into a world of peace and luxury, where your body, mind, and spirit find balance. Purple brings together holistic spa therapies, ancient wellness rituals, and modern techniques to offer an immersive experience like no other.
Terms & Conditions
Appointments and Bookings
- Advance bookings are recommended to reserve your preferred date and time.
- Please arrive at least 10 minutes early to ensure a smooth check-in and consultation.
- Late arrivals may shorten your treatment time without adjustment to service charges.
Payments
- All prices are subject to change without prior notice and are inclusive of applicable taxes.
- We accept payment via major cards, digital wallets, and cash.
Cancellations & Refunds
- To cancel or reschedule, please inform us at least 24 hours in advance.
- No-shows or late cancellations may incur charges or result in forfeiture of any deposit, voucher, or membership session.
- Refunds on prepaid packages, memberships, or vouchers are subject to management discretion and may involve deductions for used/partially used services.
Memberships & Packages
- Memberships and prepaid packages are non-transferable and must be used within the validity period.
- Unused sessions or credits past expiry will not be refunded or extended unless otherwise stated in written offers.
- Offers, discounts, and benefits associated with memberships may change or expire without notice.
Service Experience
- Services are performed by certified professionals with best hygiene and safety practices.
- If you have allergies, health conditions, or prefer a particular professional, inform us in advance—subject to availability.
- We reserve the right to refuse or modify service for health, safety, or operational reasons.
Personal Conduct
- Guests are expected to respect staff, other customers, and facility rules at all times.
- Any abusive or inappropriate behavior may lead to termination of service without refund.
Privacy and Security
- Your personal information is treated confidentially per our privacy policy.
- We do not share your data with external parties except where required for operations or by law.
Changes to These Terms
- Terms and conditions may be updated periodically. Please review them regularly to stay informed of any changes.
